Policy

ORDERING

How can I place an order?

All orders are to be placed directly through our website at store.anaturaldifference.com. If you have any issue with placing an order, need assistance setting up an account or are unsure of what products to order, let us help you!

Email us at sales@anaturaldifference.com or call us at 888.568.3150

I created an account, where do I go from here?

To ensure our products remain exclusive, we have a password protected site to purchase products on.

If you are applying for professional pricing, please allow 24 hours for your license to be approved by our Sales Team.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa.

We do not accept personal checks, money orders, direct bank transfers, cash, or multiple forms of payment.

Will I be charged sales tax on my order?

If you're shipping your order to North Carolina, state tax is applied to the county in which it is shipped to.

How do I apply a promo code at checkout?

If you are provided a promotional code from A Natural Difference, there will be a box in which you can add your code before your final checkout summary.

What if I see two charges from A Natural Difference?

Since all orders are placed online, you should only be charged one time from A Natural Difference. If you do see two charges pending, please allow 48 – 72 hours to allow your bank to clear the transaction. Most banks will authorize the amount for the purchase before processing the order.

When checking out, please do not go back from the checkout page and hit place order again, this may cause your computer to charge you twice.

What if my order does not let me process because of my billing or shipping address?

Your billing address has to match exactly the address listed on your debit or credit card.

Your shipping address must be the one provided to you from the postal service.

My order won't go through. What should I do?

If you are having an issue with your order, always email us at help@anaturaldifference.com or visit our chat on the bottom right hand corner of this page.

I need to change something on my order. How can I do that?

We can’t accept changes to your order once your order is submitted. To ensure our products arrive quickly and efficiently, your order is sent directly to our shipping department to be shipped out in a timely manner.

Where is my order confirmation?

As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, email us at help@anaturaldifference.com

I need my invoices from the previous year?

All of your invoices will be located on your account for you to download to your computer or print.

The product I want is sold out, can I purchase it and have it shipped at a later date?

We do our best to ensure we have all of our products in stock at all times. If a product is sold out, it can’t be purchased until it is back in stock. We will have a tentative date listed of when we believe our products will be back in stock, make sure to check back when placing your next order. If you need assistance in selecting another product in its place, email us at sales@anaturaldifference.com or call us at 888.568.3150 so we can recommend another one of our 120 products.

SHIPPING

Ground Shipping is available the United States, Canada, and Mexico, excluding PO Boxes. Orders are usually shipped within 2 business days of being placed.

Express Shipping, including 2 Day Express and Overnight order must be submitted by 12:00 noon EST to be shipped the same day. If any order is submitted from express shipping after 12:00 EST, it will not be shipped until the next business day.

When will my order be shipped?

If you have chosen for your order to be shipped FedEx Ground, it is usually shipped within 2 days of being submitted. For FedEx Express, if your order is placed before 12:00pm EST it will be shipped the same day, if it is submitted after 12:00pm EST, it will be shipped the next business day.

We do our best to ship products are quickly as possible, but please note during holidays, peak sales seasons or during extreme weather patterns, there may be a slight delay in processing your order.

What days do you ship?

We ship Monday – Thursday.

*Please note: to ensure our packages are not exposed to extreme weather, we do not ship on Fridays.

Do you ship Internationally?

A Natural Difference U.S.A. ships to addresses in the United States, Canada and Mexico with the exception of PO Boxes. If you are in Europe, Australia, Asia or South America, please email sales@anaturaldifference.com so we can find an A Natural Difference partner near you.

What is the expected delivery time of domestic shipments?

Smart Rate: 2 – 10 business days
Ground: 3 – 5 business days
2 Day: 2 business days, delivered before 8:00pm
Overnight: 1 day, delivered before 4:00pm

What is the expected delivery time of international shipments?

International Economy: 4 – 15 business days

International Priority: 2 – 6 business days

Please note: All order being shipped internationally have to go through customs of the country in which it is being shipped. We will not be held accountable for the length of time customs has the package.

My package arrived, but a product is broken, what do I do?

Oh no! We know how excited you are to receive your order and are here to help. We must be notified of this issue within 72 hours of receiving shipment. If you have not notified us within that time, we are not able to replace or refund the product damaged.

Email our help desk at help@anaturaldifference.com with your name, order number and tracking number so we can further assist you.

It shows my package was delivered but I don’t see it?

If you have provided the correct shipping address and checked all areas of your home or business in which a package can be delivered, please reach out to us at 888.568.3150 or shipping@anaturaldifference.com so we can further assist you with locating your order.

RETURNS

I bought a product and want to return it?

All returns must be reported within 30 days of receiving shipment. If product has been unopened and unused, it be considered for return. Shipping costs for return is to be paid for by the customer

ALL RETURNS must fill out our return form. Once your return is approved, you will receive a number to place on your shipment.

After your package is inspected by our shipping department and it received unbroken and unused, you will receive a credit or replacement product (your choice)

Please visit our return form by clicking here

Where do I ship my return?

After you have filled out your return form and you have been given a return code for your shipment, please mail your order to:

A Natural Difference
Attn: Shipping Department

4391 Indian Trail Fairview Road
Suite B
Indian Trial, North Carolina 28079

My order doesn’t look right?

Oh no! We are here to help! If your order arrived damaged or there was an error in shipping, please email us at shipping@anaturaldifference.com or call us at 888.568.3150.

Can I return my product that I bought at a local spa or doctor’s office?

All returns must be made to the place of purchase.

THIRD PARTY PURCHASES

A Natural Difference U.S. is an exclusive company. Products can only be purchase directly through A Natural Difference and a spa in which carries A Natural Difference’s products.

A Natural Difference is not responsible for any product purchase through an unverified third party such as Ebay, Walmart.com, Amazon, etc. If you are unsure if your place of purchase is verified through A Natural Difference, email us at sales@anaturaldifference.com and we will assist you in any way.

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